PROGRAM
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Overview
The Ground Staff Training program prepares students for customer-facing airport roles by combining operational knowledge with practical passenger service skills. Through hands-on learning and real-world scenarios, students build the confidence to support every stage of the passenger journey.
Throughout the program, you'll learn check-in procedures, boarding coordination, baggage services, customer communication, and airport operations. Every module is designed to develop professionalism, efficiency, and the practical skills employers value in today's aviation industry.
What You'll Learn.
Module 01 - Ground Staff Fundamentals
Understand the role of ground staff, airport departments, and how customer-facing teams support the passenger journey.
Module 02 - Check-In & Documentation Procedures
Module 03 - Boarding & Gate Coordination
Module 04 - Baggage Services & Handling
Module 05 - Passenger Communication & Service
Module 06 - Airport Safety & Security Awareness
Module 07 - Special Assistance & Irregular Operations
Module 08 - Practical Training & Career Preparation
Career oppurtunities
Ground Staff Agent
Check-In Agent
Boarding Gate Agent
Baggage Services Agent
Instructor
Program details :
Price :
From $749
Duration :
10 Weeks
Eligibility :
High School+
Upcoming Start Dates :
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